VoIP services are a set of services based on VoIP technology. For business communication, companies use VoIP services nowadays. But when it comes to B2C engagement, customer experience matters the most. But can VoIP services help enhance the customer experience of businesses? Let’s see. How do VoIP services work? VoIP is not a new technology. […]
Nowadays, getting VoIP phones for home is easy. It is due to the universal presence of VoIP technology everywhere. But why should you get a VoIP phone system for your home? Are they better than landline phones or mobile phones? Well, to be frank, yes. However, mobile phones have their benefits. But VoIP-based phones are […]
For years, call centers have thrived on outbound dialers, not only because of the vast number of calls made to clients but also due to the laborious aspect of redial numbers. It’s a massive task for your agents, affecting their production and stealing their attention. It comes at the price of solid customer dialogues and […]